Rules and Safety
Booking terms & Cancellation Policy
Unit Rules
No additional overnight guests allowed. Penalties will be applicable at the discretion of management. Guests are allowed to visit (with approval of management), they
must however depart no later than 22h00.
No loud music or excessive noise permitted at the units, please consider other guests. Please quiet down from 22h00.
No pets allowed White towels are for inside use only, brown/striped towels are for use at the wood- fired Hot Tub.
No smoking in the unit. When smoking outside, please ensure that the sliding doors are closed and use the ashtray provided under the sink in the kitchen.
No firearms or fireworks permitted.
No Quad bikes or Scramblers allowed.
Please do not move indoor furniture outside.
Only make fire in the designated areas
Do not leave garbage bags outside, please contact your host if you would like your garbage to be removed
We use septic tanks, please do not flush anything other than natural waste and toilet paper. Please use the bin for anything else eg. sanitary products, nappies, wipes,
cotton balls/pads, earbuds etc.
Drones may not be flown around the pre-arranged premises without permission from management.
Safety
Opstal Stay, its owners and personnel will not be liable (or held responsible) for any damages, loss, injury or illness that results from the use of the facilities at Opstal Stay. All facilities used and entering the premises is at own risk.
Please note that we are based in a mountain area and visitors may experience close encounters with natural fauna such as baboons, spiders, snakes, field mice, birds and other small animals and insects. Again we cannot be held liable for any loss or injury that could result from such encounters nor can we guarantee that none of these very natural residents will find their way into your unit.
Please keep doors closed when not in use and close windows when you are leaving the unit.
Do not leave food or garbage outside unattended. If it happens that a baboon has entered the unit, please contact your host immediately.
Snakes
Immediately seek medical advice if you are bitten by a snake. Not all snake bites are venomous, but a venomous bite can be fatal.
DO NOT provoke a snake. Snakes are generally shy and will not approach you unless provoked.
If you encounter a snake inside the unit, make sure all guests leave the unit immediately. If possible, close the doors and contact your host immediately. A snake handler will be contacted to safely remove the snake.
Bees
If you are allergic to bees, or experience any of the following symptoms after being stung, visit the nearest hospital immediately.
Feeling of uneasiness, tingling sensations, and dizziness.
Generalised itching.
Swelling of the lips and tongue.
Wheezing and difficulty breathing.
Collapse and loss of consciousness
Gas
The unit has an electric gas geyser, if your water does not heat up immediately let it run for a minute. If it still does not heat up or turns cold, the gas might be empty - please inform your host. If you smell gas, inform your host immediately
Load Shedding
Should the power turn off, there is a generator on the farm. Everything will work as normal, but the generator is switched off from 22h00 - 07h00. If there is a load shedding slot during this time, your unit will have no power, Wifi or hot water. We recommend you to use a load shedding app to track the schedule If you are using ESP (EskomSePush), we are Rawonville 4.
Water
The tap water is safe to drink, it is fresh mountain water. If your unit does not have water, please let your host know immediately so we can attend to the problem.
Children
Children must be supervised by parents during your stay with us. Opstal is a working farm, there are vehicles and equipment that can cause harm if you are not paying attention to your surroundings. We also have natural dangers eg. baboons, snakes, spiders etc.
Extra Services
Cleaning service
Your accommodation is self catering, your unit will not be serviced daily. You are welcome to pre-arrange cleaning during your stay, extra charges may apply. You may request fresh towels and linen after 3 nights
Meals
Click here to order your Meal baskets. Please order 3 working days (72 hours) or more in advance. You can also order a Charcuterie Platter from our restaurant, click here.
Wine
Wine can be pre-ordered and delivered to your unit before arrival, please follow this link to the shop
Wood
Wood is available at your unit - 2 bags are complimentary, every additional bag opened/used will be charged. More wood can be delivered on arrangement with your host.
Hot Tub & Fireplace
Each unit has its own private wood-fired hot tub. The tub is cleaned and refilled before each new check-in.
Dovre Stove (Slow combustion stove)